1. Who We Are

Business Name: Lawnscape Express
Website: www.lawnscapexpress.com.au
Contact: Thanasi@lawnscapexpress.com.au | 0400 700 302
We’re a lawn and garden care business based in Melbourne, VIC.

2. What This Policy Covers

This Privacy Policy outlines how we handle your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

3. What We Collect and Why

We may collect the following types of personal information:

• Name, email, phone number & address – when you fill in a form, request a quote, or contact us.

• Device info & cookies – for basic analytics to improve the website experience.

• Feedback or reviews – if you leave us one (thanks in advance!).

We only collect what we need to:

• Provide you with a quote or service

• Respond to your enquiries

• Improve our site and customer experience

• Occasionally share updates or offers (if you’ve said “yes” to marketing)

4. How We Collect It

• Directly from you – via contact forms, phone calls, or emails

• Automatically – using cookies and Google Analytics when you browse our site

You’re always welcome to use the site anonymously, but some features (like quotes) need your info to work properly.

5. Do We Share Your Info?

We don’t sell your personal info – ever.
We may share your details with:

• Our team or contractors (to get the job done)

• Service providers (like email or website tools)

• Legal authorities (if required by law)

We take care to ensure any third-party services we use follow privacy best practices.

6. Keeping Your Info Safe

We store your information securely using trusted cloud services and password-protected systems. Only authorised people have access, and we take reasonable steps to keep everything safe from misuse or unauthorised access.

7. How Long We Keep It

We’ll only hang onto your info for as long as we need it – usually to manage your booking or for tax and legal reasons. After that, it’s securely deleted or anonymised.

8. Your Rights

You can:

• Ask to see what personal info we’ve got on you

• Request a correction if something’s not right

• Unsubscribe from any marketing emails (easy done with a single click)

• Make a complaint if you’re unhappy with how we’ve handled your data

To do any of these, just contact Thanasi at Thanasi@lawnscapexpress.com.au and we’ll sort it out.

9. Changes to This Policy

We may update this policy occasionally. If we do, we’ll change the date at the top. For big changes, we’ll do our best to let you know.

10. Questions?

Got questions or need help with anything here? Reach out any time:

Email: Thanasi@lawnscapexpress.com.au
Phone: 0400 700 302

We’re here to help and we always treat your info with care and respect.